Refund policy
REFUNDS AND RIGHT OF WITHDRAWAL
MUSIFLUENT sells digital products. Your purchase is delivered as a
download link by email. Nothing is shipped and nothing has to be
returned.
Two things apply to your purchase, and they are separate: your
statutory right of withdrawal, and our voluntary money-back
guarantee.
1. YOUR STATUTORY RIGHT OF WITHDRAWAL
You have the right to withdraw from this contract within 14 days
without giving any reason.
The withdrawal period is 14 days from the day the contract was
concluded.
To exercise your right of withdrawal, you must inform us —
MUSIFLUENT —
hello@musifluent.com
— by means of a clear statement (for example, an email) of your
decision to withdraw from this contract. You may use the model
withdrawal form, but it is not obligatory.
To meet the withdrawal deadline, it is sufficient for you to send
your communication concerning your exercise of the right of
withdrawal before the withdrawal period has expired.
EFFECTS OF WITHDRAWAL
If you withdraw from this contract, we shall reimburse you all
payments received from you without undue delay and no later than
14 days from the day on which we received notification of your
withdrawal. We will use the same means of payment you used for the
original transaction, unless expressly agreed otherwise; in no
event will you be charged any fees for this reimbursement.
2. OUR 30-DAY MONEY-BACK GUARANTEE
In addition to your statutory rights, we give you 30 days.
If SEE does not change how you see piano music, email
hello@musifluent.com within 30 days of your purchase and we will
refund you in full. No form, no questions about why.
This guarantee is a voluntary promise we make on top of the law.
It does not limit or replace your statutory right of withdrawal
described above, and it does not affect your statutory rights in
case of defects.
3. HOW REFUNDS ARE PAID
Refunds go back to the payment method you used. Depending on your
bank or payment provider, it can take a few business days for the
money to appear on your statement.