Terms of service

TERMS OF SERVICE

Last updated: 14 September 2026

1. WHO WE ARE AND WHAT THESE TERMS COVER

MUSIFLUENT is a trade name of David Schnitter, Am Diggen 32,
21077 Hamburg, Germany ("we", "us", "our"). Contact:
hello@musifluent.com.

These Terms of Service govern every contract you conclude with us
through musifluent.com for the purchase of digital products. They
apply in the version valid at the time you place your order.

We do not accept differing terms of your own unless we have agreed
to them in writing.

2. WHO CAN BUY

You may buy from us if you are 18 years or older and have full
legal capacity to enter into contracts.

These Terms are written for consumers. A consumer is any natural
person who enters into a contract for purposes that are
predominantly outside their trade, business or profession.

3. WHAT WE SELL

We sell digital products: files you download. Nothing is shipped,
and there is no physical item.

Our product SEE consists of three PDF files — a workbook of
approximately 133 pages and two printable working scores. The
product description on the product page forms part of the
contract.

Our products are teaching materials. They are not a service, not a
course with tuition, and they do not include personal instruction,
feedback or support beyond answering questions about your
purchase.

4. HOW A CONTRACT COMES ABOUT

The presentation of products in our shop is not a binding offer.
It is an invitation for you to make one.

By placing the products in your cart, entering your details and
clicking the order button, you make a binding offer to buy the
products in your cart. Before you do, you can review your entry
and correct it using your browser's back function or by editing
your cart.

We confirm receipt of your order by email immediately. This
confirmation is not yet an acceptance of your offer. The contract
comes into being when we send you a separate email containing your
download link, or when we make the files available to you,
whichever happens first. In practice both normally happen within
minutes.

5. CONTRACT LANGUAGE AND CONTRACT TEXT

The contract is concluded in English.

We store the contract text and send you the order details by
email. You can access your past orders through the account you
used at checkout, if you created one. We recommend you keep the
confirmation email.

6. PRICES AND TAXES

Prices are shown on the product page and are total prices. They
include statutory value added tax where it applies.

For digital products sold to consumers, value added tax is charged
at the rate of the country in which you have your habitual
residence. The applicable tax is shown before you complete your
order.

No shipping costs, packaging costs or handling fees are charged,
because nothing is shipped.

7. PAYMENT

Payment is due immediately on conclusion of the contract. We
accept the payment methods displayed at checkout, which may
include Shopify Payments, PayPal and Klarna.

Payment is processed by the relevant payment provider under that
provider's own terms. If a payment fails or is reversed, we may
suspend access to the downloaded files until the matter is
resolved.

8. DELIVERY

After your payment is confirmed, we send a download link to the
email address you entered at checkout. This normally happens
within a few minutes.

You are responsible for entering a working email address. If the
email does not arrive, check your spam folder and then write to
hello@musifluent.com; we will send your files directly.

If your download link stops working at any time, write to hello@musifluent.com and we will send your files again.

9. YOUR RIGHT OF WITHDRAWAL

If you are a consumer, you have a statutory right of withdrawal.
The full withdrawal instructions and the model withdrawal form are
set out on our Refunds and Right of Withdrawal page, which forms
part of these Terms.

In short: you may withdraw from the contract within 14 days of its
conclusion, without giving any reason, by telling us so in a clear
statement — an email to hello@musifluent.com is enough. We then
refund you in full within 14 days.

We do not ask you to waive this right, and it does not expire when
you download the files.

10. OUR 30-DAY MONEY-BACK GUARANTEE

In addition to your statutory rights, we give you a contractual
money-back guarantee.

If the product does not do for you what we describe, write to
hello@musifluent.com within 30 days of your purchase and we will
refund the full purchase price. You do not have to give a reason
and you do not have to fill in a form.

This guarantee is granted voluntarily. It is additional to your
statutory right of withdrawal and to your statutory rights in case
of defects, and it limits neither of them.

11. WHAT YOU MAY DO WITH THE FILES

On payment, we grant you a simple, non-exclusive,
non-transferable, worldwide right to use the purchased files for
an unlimited time, for your own personal use.

You may:
  - save the files on the devices you use yourself
  - print the files for your own use, as often as you like
  - write, draw and annotate on your own printed copies

You may not:
  - pass the files on, sell them, lend them, rent them out or make
    them available to others, whether for payment or free of
    charge
  - upload the files to websites, file-sharing services, cloud
    folders open to others, messaging groups or social networks
  - remove or alter copyright notices, our name or the order
    reference embedded in the files
  - reproduce, translate or adapt the content for publication

If you teach, you may use the material in your own lessons and print copies for your own students. You may not pass on the files themselves.

All rights not expressly granted here remain with us. The
contents, layout, graphics and typography of our products are
protected by copyright.

12. IF SOMETHING IS WRONG WITH THE PRODUCT

Your statutory rights in respect of digital products apply
(§§ 327 ff. of the German Civil Code). If a file is defective,
incomplete or cannot be opened, tell us and we will put it right.

Where an update is necessary to keep the product in conformity
with the contract, we will provide it and inform you about it. As
our products are self-contained files rather than software, this
will rarely be the case, but the obligation stands.

Nothing in these Terms limits your statutory rights.

13. OUR LIABILITY

We are liable without limitation for damage arising from injury to
life, body or health, for damage caused intentionally or by gross
negligence, and where liability is mandatory by law, in particular
under the German Product Liability Act.

In cases of slight negligence, we are liable only for breach of an
obligation the fulfilment of which is essential to the proper
performance of the contract and on the observance of which you may
regularly rely. In such cases our liability is limited to the
damage that was foreseeable and typical for this type of contract.

Beyond this, our liability is excluded.

Our products are teaching materials. We describe what they contain
and how they are meant to be used. We do not promise a particular
learning outcome, and learning results depend on your own
practice.

14. NO SET-OFF

You may set off claims against us only with counterclaims that are
undisputed or have been established by a final court decision.

15. APPLICABLE LAW AND JURISDICTION

These Terms and any contract concluded under them are governed by
the law of the Federal Republic of Germany, excluding the United
Nations Convention on Contracts for the International Sale of
Goods.

If you are a consumer with your habitual residence in another
country, this choice of law does not deprive you of the protection
of any mandatory provisions of the law of that country. Those
provisions continue to apply to you.

There is no agreed place of jurisdiction for consumers. You may
bring proceedings, and must be sued, in the courts provided for by
law.

16. CONSUMER DISPUTE RESOLUTION

We are neither obliged nor willing to participate in dispute
resolution proceedings before a consumer arbitration board
(§ 36 of the German Act on Alternative Dispute Resolution in
Consumer Matters).

17. CHANGES TO THESE TERMS

The version of these Terms in force when you place your order
applies to that order. We may change these Terms for future
orders. Changes do not affect contracts already concluded.